Pricing
How Pricing Works
Every journey is quoted for your exact route and vehicle. The fare is fixed before you travel and does not change afterwards. No surge pricing, ever.
Quote by Quote
From enquiry to fixed fare
01
Tell us the journey
Pickup, destination, date and time, passengers and luggage. For airport runs, add the flight number.
02
We quote your route
A written quote for your exact route and vehicle class, usually the same business day and faster during working hours.
03
The fare is fixed
Accept the quote and that is the fare. It does not move with traffic, weather, holidays or demand.
04
Pay after the ride
Your card is charged when the journey is complete. Corporate accounts are invoiced monthly.
Always Included
What every quote covers
- A licensed, background-checked chauffeur
- Tolls on the direct route
- Real-time flight tracking on airport pickups
- 60 minutes complimentary wait on international arrivals
- 30 minutes complimentary wait on domestic arrivals
- Meet-and-greet with a name sign at baggage claim
- Complimentary Wi-Fi, water and charging
- A late-model vehicle in the class you booked
- 24/7 dispatch
Not Included
Charged separately, if used
- Gratuity, which is at your discretion
- Tolls on routes you ask us to take off the direct route
- Parking fees at venues and hotels
- Stops added after the booking is confirmed
- Waiting beyond the complimentary time
- Overnight or garaged vehicle charges
What You Book
Quotes are given by class
You book a class rather than a specific car, and the quote reflects that class. The exact model is confirmed with your booking.
Premium SUV
Cadillac XT6, Cadillac Lyriq or similar
Up to 4 passengers, 3 bags
Business SUV & Van
Escalade, Suburban, Sprinter or similar
Up to 6, or 14 in a Sprinter
Cancellation
If your plans change
More than 48 hours before pickup
Full refund, no charge
Less than 48 hours before pickup
Charged in full
No-show at the pickup location
Charged in full
Flight delayed or cancelled by the airline
No charge, we track the flight
Corporate accounts may agree different terms. Full detail is in the terms of service.
Payment
How to pay
- Visa, Mastercard, Amex, Discover
- Apple Pay and Google Pay
- Corporate NET 30 invoicing for approved accounts
- Wire transfer for large events and group bookings
Corporate Accounts
Agreed rates for regular travel
Companies that book regularly can agree rates in advance, so routine journeys no longer need a quote each time. Accounts are invoiced monthly on NET 30 terms with a receipt per ride.
Talk to our business teamCommon Questions
Pricing questions
Why are no prices published?
Rates vary by city, vehicle class, time of day and route. A published table would be wrong somewhere, so we quote your exact journey instead. You always see the fare before you commit to it.
Is the quote the final price?
Yes. The quoted fare is what you pay, with tolls on the direct route included. Only the extras listed above can be added, and only if you use them.
How fast is a quote?
Usually within the same business day, and faster during working hours. For a same-day journey, book online or email us and we will confirm quickly.
Do prices rise at busy times?
No. There is no surge pricing at any time: not on holidays, not in bad weather, not during a convention, not at 3 a.m.
Is gratuity included?
No. Gratuity is entirely at your discretion and is never added automatically.
Do you offer agreed account rates?
Yes. Companies booking regularly can agree rates in advance so a quote is not needed for every journey. Ask our business team.